Returns, Exchanges & Replacement Hardware
Highland Tactical has a 30-day returns and exchanges policy. You may return your merchandise to the Highland Tactical warehouse within 30 days upon the receipt of your product. Refunds will be applied to original credit card used at the time of purchase.
Postage will only be refunded on returns due to defective merchandise or an error in shipping. Postage will not be refunded on returns due to personal dislikes or sizing problems. In the event that the style being returned is no longer available for exchange, a product of equal value may be ordered.
Highland Tactical will only honor returns on orders placed directly with Highland Tactical at www.hltactical.com. Highland Tactical will not honor returns or exchanges on merchandise purchased at authorized dealer locations.
Exchanges must be for the same product, or a product of the same value. Highland Tactical will not except returns or exchanges from purchases made outside the United States. Items may not be used, worn, or washed. Shipping charges will only be covered by Highland Tactical in the event of a shipping error, return, or exchange of a defective product.
Gifts may be exchanged only if original hangtags are attached and the product has not been washed or worn. In the event that the style being returned is no longer available for exchange, a product of equal value may be substituted instead.
Please be sure to follow any washing and handling instructions carefully as Highland Tactical does not give returns or exchanges due to mis-washing or handling of products.
TO MAKE A RETURN OR EXCHANGE
1.) Call us at 909-466-4000 ext 112 to get an RA (Returns Authorization) number.
2.) Write this number on the outside of the package you are shipping back to us.
If sending regular mail we recommend insuring the package.
8630 Rochester Ave,
Rancho Cucamonga, CA 91730